Help / FAQ

The customer service team at Banners on the Cheap is always here to help!
Feel free to contact us at 1-877-710-1876 or service@bannersonthecheap.com

Want to send an inquiry through our contact form?

Email us.
We try to respond to all emails within 1 business day. Please contact us by phone if you have a more urgent request, or need to update your order. We're here to help at 1-877-710-1876.

We are open Monday-Friday 7am-9pm CST, and Saturdays 9am-6pm CST

On the following holidays, we may be closed or have shortened hours of support: New Year's Eve, New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

BannersOnTheCheap Tips & Resources:

• Advertising with Vinyl Banners
• Hanging and Maintaining Your Banner
• Indoor and Outdoor Banner Design Tips

Products

• Do you offer any sizes and shapes other than those listed on the website? We only offer a wide variety of banner sizes ranging from (listed sizes are height x width): 2'x2' to 10'x3'
• What size is the font on the banner? The size of the text will depend on your font and size choices. The printed banner will be exactly proportional to your design proof. For example, if your banner is 2' high and your lettering occupies about 2/3 of the height, then your lettering is about 1.75' tall.
• May I choose the type of material my design is printed on? We print our banners on 13oz matte vinyl. Note: 13oz vinyl is a lightweight plastic produced that is extremely flexible, can be rolled up and is very durable outdoors. It is a great option for an inexpensive, quality store banner or outdoor advertisement.
• What colors do you have available? The colors that we currently offer are: white, gray, black, navy, blue, teal, green, yellow, brick, khaki, red, sky blue, orange and purple. Note: Additional colors may be available for your own uploaded images.
• Will the printed product look exactly like the design proof displayed on my monitor? Due to different monitor calibrations, some printed colors may not always match the colors displayed on your computer monitor.
• If I have a double-sided banner, how do I modify the sign so that the arrows are pointing in the same direction? If I have a double-sided sign, how do I modify the banner so that the arrows are pointing in the same direction? We do it for you. Double-sided banners with arrows will automatically adjust so that the arrows point people in the same direction when viewed from either side.
• What can I use to display/hold my banner? Please visit our Banner Accessories page listed at the top of all our pages where you will find a variety of holders to choose from, including banners stands, zip ties, suction cups & bungee cords

Placing an order

• How do I know that you received my order and how do I obtain a receipt? Once you have submitted your order, an order confirmation containing your final order total, link to shipment status, billing, design proof, contact and shipment information will be emailed to you.
• What if I didn't receive my order confirmation? If you haven't received your order confirmation email, please check your junk email folder or spam filter
• May I make a correction to my order after it has been submitted? Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the design submitted for printing. If you have just placed your order, and want to check if changing it is possible, please contact customer service immediately via 1-877-710-1876.
• What is your cancellation policy? You can find our cancellation policy in our Terms of Sale.

Customizing Your Banner

• What kind of image should I use for a photograph? If you're using a photograph, then you should use a good resolution JPG image. Try to find the highest quality image with a file size less than 20 Megabytes (20 MB).
• What kind of image should I use for a logo or clip art? To use a logo, or some type image created by a graphics professional from solid lines and colors (specifically called 'vector art'), then EPS is the best choice. By using an EPS file in your design, you can retain the sharp lines in your original image, even if the file size you use is very small. If you do not have access to an EPS file, then GIF or PNG file formats will provide you with the next best print quality. Again, try to find the highest quality image with a file size less than 20 Megabytes (20 Mb).

Shipment / Delivery

• What is your turnaround time? We can get you your banners as soon as a few business days, but we let you choose how quickly you want your banners when you’re checking out. Your choices for delivery times will usually range from 2 to 15 days, but will vary based on the size of your order and what you ordered.
  For example, with a typical order you would see the following options on the last page of your checkout with the cost of each based on the size of your date and requested delivery date (please note all choices are in business days).
  
  Next Day Air - 1-2 days delivery
  Rush 4-6 days
  Priority 7-9 days
  Standard 10-12 days
• Is there any way to put a rush on my order? You can place a rush on your order by choosing any of the options that are faster than Standard, such as Priority, Rush and the fastest option is Next Day Air.
• How do I track my order? You may check the status of your order by clicking on the link in your order confirmation email.
• My product contains a defect or is damaged, what can be done? If the product is damaged and / or contains manufacturing defects when you receive your order, please contact customer support via 1-877-710-1876.

Billing and Account Information

• May I use a credit card with someone else's name? For security purposes, the billing address entered on the site must match the address on file for the credit or debit card used.
• What types of payment do you accept? We accept Visa, MasterCard and Amex.
• What is your refund policy? For our refund policy, please see our Terms of Sale.
• Do you offer any discounts? Yes! Our customers are special to us, so we offer great discounts multiple times a month. After your first purchase you will be added automatically to our email list where you will get great discounts right into your inbox!
• How do you determine pricing for banner orders? Prices are based off the size of the banner, quantity ordered and the number of colors used.