Help / FAQ

The customer service team at Banners on the Cheap is always here to help!
Feel free to contact us at 1-877-710-1876 or

Want to send an inquiry through our contact form?

Email us.
We try to respond to all emails within 1 business day. Please contact us by phone if you have a more urgent request, or need to update your order. We're here to help at 1-877-710-1876.

We are open Monday-Friday 7am-9pm CST, and Saturdays 9am-6pm CST

On the following holidays, we may be closed or have shortened hours of support: New Year's Eve, New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

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BannersOnTheCheap Tips & Resources:


Placing an order

Customizing Your Banner

  • What kind of image should I use for a photograph? If you're using a photograph, then you should use a good resolution JPG image. Try to find the highest quality image with a file size less than 20 Megabytes (20 MB).
  • What kind of image should I use for a logo or clip art? To use a logo, or some type image created by a graphics professional from solid lines and colors (specifically called 'vector art'), then EPS is the best choice. By using an EPS file in your design, you can retain the sharp lines in your original image, even if the file size you use is very small. If you do not have access to an EPS file, then GIF or PNG file formats will provide you with the next best print quality. Again, try to find the highest quality image with a file size less than 20 Megabytes (20 Mb).

Shipment / Delivery

  • What is your turnaround time? We can get you your banners as soon as a few business days, but we let you choose how quickly you want your banners when you’re checking out. Your choices for delivery times will usually range from 2 to 15 days, but will vary based on the size of your order and what you ordered.
    For example, with a typical order you would see the following options on the last page of your checkout with the cost of each based on the size of your date and requested delivery date (please note all choices are in business days).

    Next Day Air - 1-2 days delivery
    Rush 4-6 days
    Priority 7-9 days
    Standard 10-12 days
  • Is there any way to put a rush on my order? You can place a rush on your order by choosing any of the options that are faster than Standard, such as Priority, Rush and the fastest option is Next Day Air.
  • How do I track my order? You may check the status of your order by clicking on the link in your order confirmation email.
  • My product contains a defect or is damaged, what can be done? If the product is damaged and / or contains manufacturing defects when you receive your order, please contact customer support via 1-877-710-1876.

Billing and Account Information